Privacy Policy
Introduction
Merlin's Maids is committed to maintaining the trust and confidence of all visitors to our website and customers of our cleaning services. This Privacy Policy outlines how we collect, use, and protect your personal information.
Types of Information Collected
We may collect the following types of personal information:
Name
Email address
Phone number
Address
Payment information (if applicable)
Any other information you voluntarily provide
How Information is Collected
We collect personal information through various methods, including:
Website forms
Booking requests
Phone calls and SMS communications
Emails
Cookies and website tracking technologies
Purpose of Data Collection
We collect personal information to:
Process service requests and bookings
Communicate regarding appointments and services
Provide customer support
Send important updates and notifications
Improve our services and website experience
Comply with legal obligations
Data Security Measures
We take appropriate security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure server storage, and restricted access to personal information.
Data Sharing
We do not sell, rent, or trade personal information with third parties. We may share your data with trusted service providers who assist in delivering our services, provided they agree to keep your information secure. Phone numbers collected for SMS communication will not be shared with third parties for marketing purposes.
User Rights
You have the right to:
Access the personal data we hold about you
Request corrections or updates to your data
Request deletion of your personal data
Opt out of communications at any time To exercise these rights, please contact our data protection officer at merlinsmaids.jeff@gmail.com.
SMS Terms & Conditions
SMS Consent Communication
Phone numbers obtained for SMS consent will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from Merlin’s Maids, you may receive messages related to:
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Example: "Hello, this is a reminder of your upcoming cleaning appointment with Merlin’s Maids on [Date] at [Time]. Reply STOP to opt out at any time."
Message Frequency
Message frequency may vary depending on the type of communication. Example: "You may receive up to 2 SMS messages per week regarding your appointments or account status."
Potential Fees for SMS Messaging
Standard message and data rates may apply based on your carrier’s pricing plan.
Opt-In Method
You may opt-in to receive SMS messages by:
Verbally consenting during a conversation
Submitting an online form
Filling out a paper form
Opt-Out Method
You can opt out at any time by replying "STOP" to any SMS message. Alternatively, you may contact us directly to request removal from our messaging list.
Help
For assistance, reply "HELP" to any SMS or contact us directly at merlinsmaids.jeff@gmail.com.
Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For help, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary.
Cookies
Merlin's Maids may set and access cookies on your computer to improve your browsing experience. Cookies can be cleared at any time from your internet browser settings.
Google Analytics
We use Google Analytics to collect standard internet log information and details of visitor behavior patterns. This information is processed in a way that does not identify anyone. We do not attempt to find out the identities of visitors to our website.
Website Comments
When you submit a comment on our website, the details you provide (name, email, website) may be stored to display your comment. You may use aliases if desired. We do not verify or require verification of the information entered.
Third Parties
We may share anonymized website usage data with trusted third-party service providers to enhance user experience and site functionality. These providers do not receive personally identifiable information unless required by law.
Access to Your Personal Information
You are entitled to view, amend, or delete the personal information we hold. Please email your request to our data protection officer at merlinsmaids.jeff@gmail.com, and we will process your request promptly.
Changes to Our Privacy Policy
We may update this Privacy Policy periodically. The most current version will always be available on our website. If we make significant changes, we will notify you via email or an update notice on our website.
By continuing to use our services, you agree to the terms outlined in this Privacy Policy.